How has the pandemic changed customer relationships? McKinsey & Company reports a nearly 300% rise in the share of digital customer interactions between May 2018 and July 2020, with 58% of customer service interactions now occurring digitally.
Read moreOne of my favorite yearly projects is copyediting a regular client’s cybersecurity report. Here are a few pages showing the content I’m comfortable writing and editing.
Read more
From time to time, companies ask me to interview their corporate thought leaders and additional experts to construct a story on a topic their clients will find useful. I love these projects, as I learn so much in the process.
Read more
Being managing editor of Connected Journey (ExperienceOnstar.com) meant more than proofreading for grammar and punctuation. I had the honor of collaborating with a team of writers, art directors and buyers, video production specialists, digital designers and developers, social media engineers and others to produce content that won best blog gold at both the 2014 and 2015 Pearl Awards.
Read moreTechstars, one of the top-tier business accelerators in the U.S., took the long view when considering where to launch a new platform. What better place to establish a next-generation mobility and transportation program than the Motor City? Techstars’ mission is to connect the automotive and start-up worlds. “The eco-system in Detroit has all the right ingredients for startups,” said Ted
Read moreAutomakers and suppliers are consolidating their technologies and outnumbering life science companies on this year’s Eureka Index, Crain’s annual look at the top 25 most innovative companies. Crain’s worked with Ocean Tomo, a Chicago-based intellectual property valuation firm, to rank 2015 patent portfolios for companies in Southeast Michigan
Read more
From desktop telephones to handheld smartphones to heart signatures that unlock smartphones, IoT is not new. But the rapidly evolving uses for smart sensor technology and the abundance of data being generated is making the Internet of Things increasingly part of the worldwide lexicon.
Read more
Online retailers, social media and the Internet of Things — manufactured things that are connected to the Internet (like the Nest thermostat) — are generating extraordinary amounts of data. Plus, with computers and cloud computing cheaper and faster, companies can perform high-powered number crunching on data to personalize products or predict future trends.
Read more
Wildemere 