How has the pandemic changed customer relationships? McKinsey & Company reports a nearly 300% rise in the share of digital customer interactions between May 2018 and July 2020, with 58% of customer service interactions now occurring digitally.
Read moreOne of my favorite yearly projects is copyediting a regular client’s cybersecurity report. Here are a few pages showing the content I’m comfortable writing and editing.
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From time to time, companies ask me to interview their corporate thought leaders and additional experts to construct a story on a topic their clients will find useful. I love these projects, as I learn so much in the process.
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We learn from three companies that are putting a focus on the environmental factor of ESG to boost employee and consumer satisfaction, create opportunities and change the world for the better.
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Insurance agents support business leaders’ efforts to up their benefits SPONSORED BY MICHIGAN ASSOCIATION OF HEALTH PLANS By Leslie D. Green After a health insurance carrier pre-approved one woman for a lap-band procedure to help with weight loss, but before she could undergo the surgery, her employer transitioned to a new carrier. The new carrier didn’t cover the procedure. Seeking
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In 1949, the United Way and Ford Motor Company launched a collaboration that transformed the way companies donate and charitable organizations receive donations.
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By Leslie D. Green The Ford Motor Company Fund recognizes that creativity and artistic expression enrich lives and inspire innovation and that communities which support and provide access to the arts are stronger for it. In this collection of stories, we share how and why music affects us at all ages and stages of our lives. Clothing and a safe
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By Leslie D. Green Songs are not minor in trumpeter’s life The Ford Motor Company Fund recognizes that creativity and artistic expression enrich lives and inspire innovation and that communities which support and provide access to the arts are stronger for it. In this collection of stories, we share how and why music affects us at all ages and stages
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Interviews with artist and educators George Shirley and Earl Lewis – pages 21 and 23.
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Wildemere 